It is a risk you take on knowingly when you custom order something from the company. Someone at the factory made a decision the customer didn't vibe with, and while that sucks it's not criminal and similar things happen all the time with builds from any manufacturer.someone gets disappointed by a top or a fretboard or a headstock overlay or whatever. They told me flat out it was not possible because they cannot guarantee how a piece of wood will look when they cut into it. When I ordered my Vader I asked about the possibility of paying more for a extra figured piece of black limba for the body. They will explicitly tell you due to the nature of wood and our build process we can't guarantee anything. That's the thing though, for the most part you can't/don't really "request" a look with this company.
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